If you have questions, or if you need more information, please contact your patient accounts representative at one of the following phone numbers, which are assigned according to your last name. You may also contact the business office through e-mail at billing@valleywest.org. This e-mail is UNSECURE so any confidential information is sent at your own discretion.
- Billing inquiries, please call Kristy at 815.748.8338
- Patient balances or an itemized bill, please call 800.397.1521 and select option 1.
- Our fax number is 815.748.8354
For those who need explanation or help with bills in person, please visit the Patient Registration area of Valley West Community Hospital or Kishwaukee Community Hospital. If you are unable to contact a person directly, please leave a message and your call will be returned promptly.
Financial Assistance
As a charitable institution, KishHealth System and its hospitals and other affiliates recognize the importance of providing Charity Services to the community.
For questions regarding your Financial Disclosure Worksheet, please call:
- If your last name begins with the letter A - L, Lisa at 815.756.1521 x153547
- If your last name begins with the letter M - Z, Rachel at 815.756.1521 x158344
For information, click here or call (815) 748-8983. Fax your completed Financial Disclosure Worksheet to 815.748.8354.
Illinois Pre-Existing CoverageThe Illinois Pre-Existing Condition Insurance Plan (IPXP) is the state’s federally funded, high-risk insurance pool, which provides health coverage for qualified uninsured residents with pre-existing conditions. Information about the plan can be found using the link below.
Insurance Providers
For employer specific information, please call the business office
(815) 786-8484. Valley West is contracted with the following payers and networks:
- Aetna PPO (Open Access Aetna Select, Aetna Choice POS II, Aetna Affordable Health Choices (PPO), Open Choice PPO, Aetna Affordable Health Choices (Indemnity Plan), Traditional Choice)
- Blue Choice / Blue Choice Select
- Blue Cross Valley West Employees
- Caterpillar / United Healthcare
- State of IL Employees
- Cigna (Ortho Net)
- Cigna Other (ORTHO NET) Cigna Healthcare Open Access Plus Network
- Magellan
- Dreyer
- ECOH River Valley (Employers’ Coalition on Health)
- Fox Valley Medicine
- Great West
- HealthLink / Unicare Life & Health PPO & Comp Management
- Health Alliance
- HFN / Focus / NPPN / Platinum
- Humana (Choicecare) POS/HMO
- Humana and Humana HMO
- IL Department of Public Aid
- Medicare
- Multiplan / UP & UP / BCE Emergis(ERS) / Admar / MedNetwork / Health Network / Formost
- Preferred Plan Inc. / USAMCO / Interplan (IHG)
- PHCS / PHCS Secondary
- Three Rivers (TRPN)
- United Healthcare PPO
- United Healthcare HMO / American Medical Security / PacificCare / Golden Rule
- Viant Payment Systems formally Concentra
KishHealth Counseling is contracted with:
- American Psyche System (APS) Healthcare
- Blue Cross Blue Shield
- Blue Cross HMO (only with authorized referral)
- Cigna
- Health Alliance
- Health Financial Network (HFN)
- Humana
- Magellan
- Medicare
- Preferred Care Network (PCN)
- Preferred Plan, Inc. (PPI)
- United Behavioral Health (UBH)
